Last updated: 19 May 2026
Digital products are non-tangible downloadable products delivered online. Once a product is delivered or downloaded, it cannot be returned in any meaningful sense. The policy below reflects this and is consistent with industry practice for digital research, dashboards, frameworks, and intelligence products.
All sales are final
All purchases on insigrareports.com are final. We do not offer refunds for change of mind, accidental purchase, or after the product has been downloaded.
Exceptions where a refund is available
We will issue a full refund in the following cases, provided the request is made by email to hello@insigrareports.com within seven (7) days of purchase:
- The file is corrupt or unreadable and we are unable to provide a working replacement
- The download link did not work and we were unable to deliver the product within a reasonable time
- You were charged twice for the same order
- The product is materially different from what is described on the product page
What is not eligible for a refund
- Buyer's remorse or change of mind
- Failure to read the product description before purchase
- Compatibility issues with software the buyer chose not to install (Excel, PowerPoint, PDF reader)
- Requests made more than seven days after purchase
- Products that have already been downloaded, opened, or used
How to request a refund
Email hello@insigrareports.com with your order number and a description of the issue. Approved refunds are processed to the original payment method within seven business days.
Cancellation
Orders cannot be cancelled once payment is confirmed because product delivery is automated and immediate.
Chargebacks
Initiating a chargeback without first contacting us is treated as a breach of these terms. We always prefer to resolve issues directly. Email hello@insigrareports.com first — we typically resolve genuine issues within one business day.
Contact
For all refund and cancellation queries: hello@insigrareports.com